Commission for
Regulation of Utilities

Welcome to the Commission for Regulation of Utilities’ Website

The CRU has extended the customer protection measures it recently announced in light of the Covid-19 pandemic until 16 June 2020.  As part of these, the CRU has placed a moratorium on all domestic electricity and gas disconnections and increased emergency credit for Pay As You Go gas meters during this period. Customers who are concerned about paying their electricity or gas bill, or to find other useful information such as energy saving tips during the Covid-19 pandemic, please click here.

The CRU have also introduced a temporary Supply Suspension Scheme intended to alleviate the pressures on Small and Medium Enterprises (SME), by ensuring that qualifying customers will have no energy or network charges billed for their business premises. For further information click here.

The CRU has requested that staff, where possible, work from home until further notice following advice issued by the Government of Ireland.

The CRU will continue to operate all of its services and will make every effort to respond to any contacts as soon as possible.  Given the circumstances, there may be delays in replying to queries. We request that should you need to contact the CRU, to do so electronically, either at:

• Email: info@cru.ie or at:
• Phone: 01- 400 0800

For energy and water complaints, our Customer Care service continues to be available at customercare@cru.ie or 1890 404 404.