The CRU had decided on a transition period of 24 months to enforce compliance with the new standard. However, transition deadline dates have been delayedRead More
Welcome to the Commission for Regulation of Utilities’ Website
The CRU has extended the customer protection measures it recently announced in light of the Covid-19 pandemic until 19th April 2020. As part of these, the CRU has placed a moratorium on all domestic electricity and gas disconnections and increased emergency credit for Pay As You Go gas meters during this period. Customers who are concerned about paying their electricity or gas bill, or to find other useful information such as energy saving tips during the Covid-19 pandemic, please click here.
The CRU has requested that staff, where possible, work from home until further notice following advice issued by the Government of Ireland.
The CRU will continue to operate all of its services and will make every effort to respond to any contacts as soon as possible. Given the circumstances, there may be delays in replying to queries. We request that should you need to contact the CRU, to do so electronically, either at:
- Email: firstname.lastname@example.org or at:
- Phone: 01- 400 0800
For energy and water complaints, our Customer Care service continues to be available at email@example.com or 1890 404 404.
The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. Our mission is to regulate water, energy and energy safety in the public interest.
Need information in relation to energy or water? Find helpful information, links and advice.
Make a Complaint
Learn all you need to know about how to make a complaint in relation to energy or water. Find out about the CRU’s free complaint resolution service.
We’re here to help you. Find out about the CRU’s Customer Care Team and how we can help domestic and small business customers.
Latest News & Events
Following the recent government measures regarding the Covid-19 pandemic, the Commission for Regulation of Utilities (CRU), in conjunction with the Department of Housing, Planning and LocalRead More
Following the recent extension of government measures regarding Covid-19, the Commission for Regulation of Utilities (CRU), along with Gas and Electricity Suppliers, has extended theRead More